Terms and Conditions

As a precondition to using any of our transportation services all clients/customers agree to abide by the following terms and conditions.  These Terms and Conditions supersede and overrule any other written or oral agreements.

​​

These terms apply to transportation services provided by Mustang Transportation LLC (“Mustang”). The customer is responsible for sharing applicable passenger rules with the group. Any different terms expressly stated in a written agreement accepted by Mustang and the customer take precedence over these general terms.

1. Payment Terms

A deposit of 20% of the quoted total is required unless the estimate specifies a different deposit or Mustang approves another arrangement in writing.

Full payment is due at least three business days before scheduled departure unless Mustang has approved credit or other payment arrangements in writing. Reservations made within three business days of departure require payment upon confirmation.

Payment may be made by check, electronic bank transfer, or credit card. Any permitted credit card surcharge will be disclosed before payment and will not exceed 3%.

Mustang may cancel a reservation for nonpayment after notifying the customer. Cancellation fees under Section 5 may apply.

The customer is responsible for reasonable collection costs and any late fees or interest expressly disclosed in the accepted agreement, to the extent permitted by law.

2. Itinerary and Changes

The customer must provide a complete itinerary at least three business days before departure, including pickup locations, departure times, destinations, planned stops, and the group leader’s name and telephone number.

All changes must be requested through the charter office. Changes are subject to vehicle and driver availability, safe access, and legal operating limits.

Changes that increase mileage, service time, staffing, lodging, or other expenses may increase the price. Mustang will explain additional charges and obtain the customer’s approval before providing the additional service whenever practical.

Reducing the number of buses or removing a scheduled trip is subject to Section 5.

3. Additional Expenses

The estimate will identify expenses included in the quoted price. Unless expressly included, the customer is responsible for necessary tolls, parking, permits, entrance fees, driver lodging, and any agreed meal allowance.

When driver lodging is required, the customer must provide a private, non-smoking room at a clean, safe hotel approved by Mustang. Mustang may arrange lodging and bill the customer when agreed in advance.

Expenses paid by Mustang on the customer’s behalf will be itemized on the invoice.

4. Vehicles and Service

Mustang will provide transportation consistent with the accepted estimate and itinerary.

Mustang may substitute a suitable vehicle from its fleet or arrange service through another qualified, appropriately authorized and insured carrier. Any substitute must meet the agreed passenger capacity and any expressly confirmed accessibility requirements.

A particular vehicle, model, seating configuration, or amenity is guaranteed only when expressly confirmed in writing.

The driver retains authority over the safe operation and placement of the vehicle.

5. Cancellations and Refunds

Cancellation requests must be sent in writing to info@mustangbus.com. Notice is measured from the time Mustang receives the request to the scheduled departure time, using the local time at the departure location. Fourteen days means 336 hours.

Cancellation fees are calculated on the quoted transportation price of the canceled trip or canceled buses:

• At least 14 days before departure: No cancellation fee.

• Less than 14 days but at least 48 hours before departure: A cancellation fee of 25%.

• Less than 48 hours before departure, or a no-show: A cancellation fee of 100%.

Payments already received, including deposits, will be credited toward the cancellation fee. Any remaining balance is due, and any excess payment will be refunded.

Reducing the number of buses or removing a scheduled trip is treated as a cancellation of that portion of the reservation.

Rescheduling requires Mustang’s written approval and does not automatically waive cancellation fees.

Any separate nonrefundable third-party expense must be disclosed and accepted in writing before it is incurred. Such expenses will not be charged twice or added when already included in the cancellation fee.

Different cancellation terms apply only when expressly stated in a written agreement accepted by Mustang and the customer.

6. Delays Emergencies and Service Interruptions

Mustang will make reasonable efforts to follow the confirmed itinerary. Traffic, weather, road closures, mechanical problems, emergencies, and other circumstances may affect departure or arrival times.

Mustang may delay, modify, or cancel service when necessary for safety or compliance with law. When practical, Mustang will communicate with the customer and attempt to arrange a suitable alternative.

If Mustang cancels service and cannot provide an acceptable alternative, payments for the transportation not provided will be refunded. If only part of the service is provided, Mustang will refund the portion reasonably attributable to the unprovided service.

If the customer cancels while Mustang remains able to provide the agreed service safely and legally, Section 5 applies unless another arrangement is approved in writing.

Mustang is not responsible for customer expenses associated with delays or cancellations, such as event tickets or missed reservations, except where required by law. Nothing in these terms excludes liability that cannot lawfully be excluded.

7. Damage and Repairs

The customer is responsible for reasonable, documented repair or replacement costs for damage caused by the customer or passengers beyond ordinary wear and tear.

Passengers must not damage seats, upholstery, windows, restrooms, safety equipment, or other vehicle components. Only the driver or authorized personnel may operate baggage doors and vehicle controls.

Mustang will document damage and provide an explanation of charges. Repair charges are separate from cleaning charges, and the same work will not be billed twice.

Customer route requests do not override the driver’s responsibility to assess safe access and vehicle clearance.

8. Equipment and Amenities

Amenities vary by vehicle. Restrooms, microphones, entertainment systems, Wi-Fi, power outlets, and other features must be requested when booking if they are important to the trip.

Mustang will confirm any required amenities in writing. Features not expressly confirmed are subject to availability.

Mustang will make reasonable efforts to address equipment failures. If an expressly guaranteed amenity is unavailable, Mustang and the customer will discuss an appropriate remedy based on its effect on the agreed service.

Passengers are responsible for using equipment properly. Damage is subject to Section 7.

9. Baggage and Personal Property

Passengers are responsible for their baggage and personal belongings. Items must fit safely within available storage areas and must not block aisles, exits, or safety equipment.

Only the driver or authorized personnel may open and close baggage compartment doors.

Mustang is not responsible for lost, stolen, or damaged personal property except where responsibility is imposed by law.

Passengers should check their seating and storage areas before leaving the vehicle. Contact the charter office promptly about lost items. Shipping or delivery of recovered items may be at the customer’s expense.

10. Passenger Conduct and Prohibited Items

Smoking, vaping, and illegal drugs are prohibited.

Alcohol requires advance written approval from Mustang. If approved, a refundable $500 deposit is required. Documented cleaning or damage charges may be deducted from that deposit, with any remaining balance refunded. Alcohol use must comply with applicable law.

Passengers must follow driver instructions, use available seat belts, keep aisles and exits clear, and avoid distracting the driver.

Mustang may refuse transportation or remove a passenger whose conduct is unsafe, threatening, unlawful, or seriously disruptive. Removal will be handled in a manner appropriate to the circumstances and passenger safety.

The group leader is responsible for supervising the group, including arranging appropriate adult supervision for minors.

11. Driver Hours and Legal Operating Limits

All service must comply with applicable driver-hours and other transportation regulations.

For passenger operations subject to federal hours-of-service rules, drivers generally may not drive more than 10 hours or drive after accumulating 15 hours on duty following eight consecutive hours off duty. Cumulative duty limits and other applicable requirements may further restrict service.

Mustang will review the itinerary for compliance. Customers may not require a driver to exceed legal operating limits.

Changes to the agreed itinerary may require an additional driver, lodging, rest periods, or revised travel times. Any associated charges will be explained and approved in advance whenever practical.

An additional payment never authorizes a driver to operate unlawfully.

12. Mileage and Service Overages

The quoted price is based on the accepted itinerary, estimated mileage, and scheduled service time.

Unless the estimate states otherwise, customer-requested mileage exceeding the estimate by more than 50 miles will be charged only for the miles beyond that allowance. The applicable extra-mile rate must be stated in the accepted estimate.

Additional service time or staffing will be billed only at rates disclosed in the accepted estimate or subsequently approved by the customer.

Mileage or time caused solely by Mustang’s routing decisions will not be treated as a customer-requested overage.

13. Reservation Confirmation

A reservation is confirmed when Mustang receives the signed estimate and any required deposit, and provides written confirmation.

Submitting an inquiry or receiving an estimate does not reserve a vehicle.

Deposit requirements and payment arrangements are governed by Section 1. Itinerary changes are governed by Section 2. Cancellations, service reductions, and refunds are governed by Section 5.

The person making the reservation must be authorized to accept the booking terms on behalf of the customer.

14. Cleaning Fees

Passengers are expected to dispose of trash and leave the vehicle reasonably clean.

Normal cleaning is included in the charter price. Excessive spills, stains, bodily fluids, sticky residue, or debris requiring cleaning beyond normal service may result in a reasonable cleaning charge of up to $500 per affected vehicle.

Mustang will document the condition and explain the charge. The cleaning limit does not limit separately documented repair costs under Section 7.

Cleaning charges will not duplicate charges already assessed for the same work.

15. Routes and Road Conditions

Routes must be suitable for the assigned vehicle. Unpaved roads require advance written approval from Mustang.

Any additional charges for an approved route will be disclosed before the trip. Approval remains subject to actual road conditions when the trip takes place.

The driver may refuse or modify a route when road conditions, clearance, weather, construction, or other hazards make travel unsafe.

Customer instructions do not override the driver’s safety judgment. Mustang will work with the group leader to identify a safe alternative when practical.

16. Photography Recording and Driver Safety

Passengers and customers must not photograph, film, or otherwise record the driver while the driver is operating the vehicle. Recording directed at the driver can create a distraction and interfere with safe operation. Any planned photography or recording of Mustang personnel requires advance written permission from Mustang Transportation.

Passengers and customers must not enter restricted areas, open equipment compartments, handle vehicle components, or interfere with inspections or maintenance to obtain photographs or video. Access to these areas and any arranged photography of Mustang equipment require advance written permission.

Photography and recording must never obstruct aisles or exits, interfere with boarding, distract the driver, or compromise passenger safety or privacy. The driver may require any distracting or unsafe activity to stop immediately. Continued unsafe conduct may result in service being suspended or the responsible passenger being removed at a safe location.

17. Customer Delays and No Shows

The customer is responsible for having the group ready at the agreed pickup location and departure time. If the group is delayed, the group leader must promptly contact Mustang Transportation.

Customer delays do not automatically extend the scheduled end of service. Waiting or additional service may incur charges at rates disclosed in the accepted estimate or approved by the customer.

If no passengers or authorized group representative are present within 30 minutes after the scheduled departure time, and Mustang cannot reach the customer after reasonable attempts, Mustang may treat the trip as a no-show. Cancellation fees under Section 5 apply.

This provision does not apply to delays caused by Mustang Transportation.

18. Passenger Capacity and Luggage Limits

The customer must provide an accurate passenger count and disclose anticipated luggage, sports equipment, instruments, or other oversized items when booking.

Passenger numbers must not exceed the approved capacity of the assigned vehicle. Passengers must remain seated while the vehicle is moving. Luggage and equipment must fit safely within designated storage areas and must not obstruct aisles, exits, or safety equipment.

Additional passengers or equipment may require a different vehicle or an additional vehicle, subject to availability and an agreed price adjustment.

Mustang may refuse items that cannot be transported safely.

19. Group Supervision and Transportation of Minors

The customer must designate a group leader who is available throughout the trip and provide that person’s telephone number before departure.

For groups traveling with minors, the customer must arrange appropriate adult supervision. The driver’s primary responsibility is operating the vehicle safely; the driver does not serve as the group’s chaperone.

The group leader is responsible for passenger counts, confirming that the group is ready before each departure, and supervising passengers during stops.

Any separate pickup or release arrangements for minors must be agreed with Mustang in writing before the trip. A child requiring adult supervision must not be left unattended when the designated receiving adult is absent. The group leader and driver will coordinate a safe alternative.

20. Accessibility and Passenger Assistance

Customers should tell Mustang Transportation as early as possible about requests for wheelchair-accessible transportation, boarding assistance, or other disability-related accommodations.

Mustang will coordinate accessible service and reasonable assistance in accordance with applicable law. Requests received close to departure will be addressed through reasonable efforts and applicable legal requirements.

Passengers will not be charged an additional fee for accessibility accommodations required by law. Service animals are permitted in accordance with applicable law.

The group leader should coordinate any personal assistance passengers may need during the trip. This does not replace assistance that Mustang is legally required to provide.

​

21. SMS and MMS Messaging Terms

Program Description

Mustang Transportation LLC offers text messaging for transportation inquiries, requested quotes, reservation confirmations, pickup instructions, trip changes, service updates, and customer support.

Consent

You may agree to receive messages through an optional website checkbox or by giving permission during a conversation with Mustang. Providing a phone number alone does not enroll you. If you text us first, we may respond to your inquiry; this does not enroll you in unrelated or promotional messaging.

Consent to text messaging is not a condition of purchasing transportation services.

Message Frequency and Charges

Message frequency varies based on your inquiries and transportation arrangements. Mustang does not charge a separate messaging fee. Message and data rates may apply through your mobile carrier.

Stopping Messages

Reply STOP to unsubscribe. You will receive a confirmation, after which we will stop sending messages unless you opt in again. You may also request that messages stop by calling 208-243-3010 or emailing info@mustangbus.com.

To rejoin, reply UNSTOP to the number you previously messaged or contact us for assistance.

Help

Reply HELP, call 208-243-3010, or email info@mustangbus.com.

Privacy

Our SMS Privacy Policy  below explains how we handle your information.

Delivery and Urgent Communications

Delivery is not guaranteed. Mobile carriers are not liable for delayed or undelivered messages. For urgent transportation matters, call Mustang. Text messaging is not an emergency service; call 911 for emergencies.

 

22. Privacy Policy — Customer Communications and SMS/MMS

Mustang Transportation LLC
Effective upon publication

1. Scope

This policy explains how Mustang Transportation LLC (“Mustang,” “we,” or “us”) handles personal information collected through transportation inquiries, quote requests, reservations, customer communications, and our SMS/MMS text messaging program.

2. Information We Collect

Depending on your interaction with Mustang, we may collect:

• Your name, organization, email address, and telephone number.

• Transportation details, including trip dates, pickup and destination locations, passenger counts, and instructions you provide.

• Messages, attachments, and correspondence you send us.

• Messaging records, including delivery information and communication preferences.

• Records showing when, how, and for what purpose you agreed to receive texts, along with any opt-out or renewed-consent requests.

3. How We Use Your Information

We use this information to prepare requested quotes, answer questions, arrange transportation, confirm reservations, communicate pickup instructions and trip changes, provide customer support, and maintain business records.

We also use consent and opt-out records to manage messaging permissions, prevent unwanted contact, investigate complaints, and meet applicable legal and messaging-provider requirements.

4. Mobile Information and SMS Consent Are Not Sold or Shared for Marketing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

We do not sell, rent, trade, or transfer mobile telephone numbers, text messaging originator opt-in data, or SMS consent to third parties or affiliates for advertising, promotional messaging, lead generation, or their independent use.

SMS permission applies to Mustang and the purposes disclosed when permission was obtained. It does not authorize another organization to contact you.

5. Limited Service-Provider Processing and Legal Disclosures

We use service providers, including Dialpad and telecommunications carriers, to deliver and support communications. These providers may process the information necessary to transmit messages, maintain messaging records, administer consent and opt-outs, and protect the service.

We may also provide necessary customer and trip information to providers helping fulfill your transportation arrangements.

These limited operational disclosures do not authorize recipients to use mobile information or SMS consent for their own marketing or messaging programs. We may disclose information when required by applicable law or a valid legal process.

6. Your Choice to Receive Text Messages

We obtain permission before initiating SMS/MMS messages where required. Permission may be provided through an optional website checkbox, written communication, or another appropriate consent process.

Providing a telephone number alone does not enroll you in text messaging. If you text Mustang first, we may respond to your request; this does not enroll you in unrelated or promotional messages.

Consent to text messaging is not a condition of purchasing transportation services. Message frequency varies. Message and data rates may apply.

7. Opting Out and Getting Help

Reply STOP to unsubscribe from text messages. You may receive one confirmation message, after which further texts will stop unless you provide renewed consent.

You may also withdraw permission or update communication preferences by emailing info@mustangbus.com or calling 208-243-3010. We honor other clear requests to stop messages.

Reply HELP for messaging assistance, or contact us using the details above.

8. Information Security and Retention

We use reasonable safeguards to protect personal information and limit access to personnel and providers who need it for authorized work. No communication or storage system is completely secure.

We retain information as needed to provide services, maintain appropriate business and consent records, resolve disputes, and satisfy legal obligations. Opt-out records may be retained to prevent unwanted future messages.

9. Privacy Requests

Contact us to request access to, correction of, or deletion of your information. We may verify your identity before responding. Requests are subject to applicable law and legitimate record-retention requirements.

10. Policy Updates

We will publish changes on this page and identify the date of the latest revision. We will provide additional notice or obtain additional consent when required.

 

Contact Us:

Mustang Transportation LLC
Email: info@mustangbus.com
Telephone: 208-243-3010
Website: https://www.mustangbus.com