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Terms and Conditions

As a precondition to using any of our transportation services all clients/customers agree to abide by the following terms and conditions.  These Terms and Conditions supersede and overrule any other written or oral agreements.

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1. Payment Terms

  • A deposit of 20% of the total estimate may be required to confirm the reservation; if applicable, this will be specified on the quote.  The carrier reserves the right to charge a higher deposit if they deem necessary.

  • Full payment is due at least three (3) business days before the scheduled departure unless prior credit arrangements have been made.

  • The carrier reserves the right to cancel the reservation if payment is not received on time.

  • Final payment can be made via check,electronic bank draft or credit card (subject to a 3% service charge). Payment links are available upon request.

  • Clients are responsible for all collection costs, including attorney’s fees, interest, and late fees, if payments are overdue.

2. Itinerary & Changes

  • The client must provide a detailed itinerary at least three (3) business days prior to the departure date. A copy will be forwarded to the driver.  The group leader name and contact info should be included with this information.

  • Any modifications to the itinerary after submission must be made through the charter office and may incur additional charges for mileage or other fees, invoiced post-trip.

3. Additional Charges

  • Clients are responsible for tolls, parking, entrance fees, driver lodging, and attraction fees.

  • If overnight lodging is required, groups should provide drivers with a private non-smoking room in a hotel with predominately good reviews and in good condition. Alternatively, if needed lodging arrangements can be made by the carrier and billed accordingly.

  • Additional charges may not apply to all trips but will be billed if incurred.

  • The client is responsible for entrance fees, tolls, parking etc.  If the carrier incurs any of these fees they will bill the client at the end of the trip.

4.  Service

  • The services outlined in this agreement are subject to tariff regulations and contingent upon the carrier’s ability to provide the equipment and perform the service.

  • The carrier reserves the right to substitute equipment from the carrier’s own fleet or lease equipment from other carriers as necessary to fulfill the charter.

5. Cancellation & Refunds

  • Cancellations made 14 days or more prior to departure are eligible for a full refund with written notice.

  • Cancellations made less than 14 days prior to departure will incur a fee up to the full price of the charter per bus.

  • Cancellation requests must be submitted in writing.

6. Liability & Schedule

  • The carrier makes no guarantees as to specific departure or arrival times but will endeavor to adhere to the submitted schedule.

  • The carrier may cancel, delay, or substitute equipment due to acts of God, public emergencies, legal actions, quarantine, weather, accidents, or other factors beyond control.

  • The carrier is not liable for damages resulting from cancellations or delays.

7. Damage & Repairs

  • Clients and passengers are liable for damages to the vehicle, supplies, or visited property caused by their actions or requests. (For example: If a client requires the bus to drop off passengers in a location that the bus cannot easily navigate and damage to the location property is incurred, the client is responsible for that damage).

  • Customers are responsible for repairs or cleaning due to damages caused by their passengers, up to the full extent of damages or cleaning costs (up to $500 for messes).

8. Equipment & Amenities

  • Amenities such as DVD players, restrooms, microphones, and PA systems are not available in all buses.  If such amenities are required they will need to be requested in advance.  No discounts are available for use of a bus that does not have such amenities.  

  • If a  bus does have said amenities, they are for passenger use but are not guaranteed to be operational at all times.  If a client uses such amenities and damages or leaves them in disrepair they will be responsible for any costs to replace or repair.

9. Baggage & Property

  • The carrier is not liable for any loss or damage to baggage or personal property.

  • Baggage handling is at the passenger’s risk, and only items that can be stored conveniently in the bus compartments are permissible.

  • Only the bus driver should operate the storage bay doors.

10. Conduct & Prohibited Items

  • Smoking, vaping, illicit drugs, and the use of alcohol without prior approval are strictly prohibited.

  • The carrier reserves the right to refuse transportation to persons under the influence or whose behavior is deemed disruptive or unsafe.

  • Alcohol may be transported only with prior approval and a refundable $500 deposit.

11. Federal Regulations & Driver Hours

  • Drivers are limited to 15 hours on duty per day, with a maximum of 10 hours of driving.

  • Drivers must have a minimum of 8 hours off duty after duty hours are reached.

  • The client shall facilitate suitable accommodations and meal arrangements for drivers, including per diem if applicable.

  • Drivers and buses are available during the trip, but schedules and itineraries must comply with federal hours-of-service regulations.  

  • A client is not permitted to request that a driver operate the bus outside of federal regulations. Pressuring or requesting the driver to do so will result in additional charges from the Carrier and the client understands and agrees to pay those charges.

  • The carrier will make every effort to accommodate the client's requested itinerary. However, if the planned itinerary requires the driver to operate outside of federal hours-of-service regulations, the carrier cannot be held responsible for any delays, cancellations, or complications that may arise as a result. No discounts or refunds will be provided if the itinerary cannot be completed within legal driving limits.

12. Mileage & Overages

  • Estimated mileage is provided at booking; actual mileage over 50 miles beyond the estimate will be billed additionally.

  • Customers are responsible for any damages caused by passengers and for cleaning fees if the vehicle is left in a mess.

13. Reservations & Cancellations

  • To confirm a reservation, the client must sign the estimate and submit a 20% deposit.

  • Reservations are not confirmed until all paperwork and deposits are received.

  • Changes or cancellations must be made at least 48 hours prior to departure; late cancellations or no-shows may incur charges.

  • Cancellations within 14 days of the trip will be subject to a 25% cancellation fee based on the estimate.

14. Cleaning Fees

  • Passengers are expected to keep the vehicle clean and free of messes. Any spills, including drinks, food, sticky candies, or other debris left behind by passengers will be subject to a cleaning fee.

  • The carrier reserves the right to charge a cleaning fee of up to $500 for excessive messes or damage caused by passengers. This fee will be billed to the client if cleaning beyond normal maintenance is required due to their passengers’ behavior.

15. Prohibited Routes and Road Conditions

  • The carrier’s buses are designed for paved, well-maintained roads suitable for coach travel. Routes that include dirt roads, unpaved roads, or roads deemed dangerous, hazardous, or in poor condition are strictly prohibited.

  • The client shall not request or instruct the driver to operate the vehicle on any roads that are unpaved, poorly maintained, or considered unsafe due to weather, construction, or other conditions.

  • If the client requests a route that involves roads outside of standard, paved routes, the carrier may charge an additional fee to account for the increased risk of damage and maintenance needs. Such routes may lead to increased wear and tear, potential for damage, or the need for additional servicing.

  • The carrier reserves the right to refuse any route that could jeopardize the safety of passengers, crew, or the vehicle, and shall not be held responsible for any damages or issues resulting from non-permitted routes.

16. Photography and Online Posts

  • Passengers are strictly prohibited from taking photographs or videos of the carrier’s buses, equipment, or personnel for the purpose of sharing or posting online, including social media or reviews, without prior written permission from the carrier.

  • This restriction applies especially when passengers believe they have identified an issue or problem with the vehicle or driver. The carrier requests that all concerns or complaints be directed through official communication channels rather than through public online posts or photographs.

  • The customer agrees to hold all passengers and their attendees accountable to this policy. If a passenger violates this policy by taking unauthorized photos or videos for online publication, the carrier reserves the right to refuse future service to that individual and to pursue legal action or damages for any harm caused by such unauthorized dissemination.

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